The Definitive Guide to Supporting Customers & Staff in Slack & Service CloudHigh Level SummaryJan 24, 2023Jan 24, 2023
Challenge: Searching in Slack v. Centro & GrokHunting and pecking in Slack Search for info about an Account is, let’s face it, painful. We intuitively knew this when we built Centro…May 6, 2021May 6, 2021
Best Practices using Slack with PartnersI wrote this article in response to a new question that’s been arising lately: how can I best use Slack to communicate with my partners…Apr 16, 20212Apr 16, 20212
👆One-Click Wonders in 2021 to Speed up Your Work Life — Part 1, Slack Quick EmojisWe all want minimal effort these days. One-click (or less!) has been more and more pervasive in software. Think about Gmail and LinkedIn…Feb 16, 2021Feb 16, 2021
Centro’s reaction to Salesforce’s acquisition of SlackHowdy, all! Since the rumors started last week, I’ve received messages from dozens of people. The messages ranged from highly optimistic…Dec 2, 2020Dec 2, 2020
Why we at Centro built Slack Workflow Steps for the App DirectorySlack has opened up their Workflow Builder to partners like Centro, and when we heard this announcement, we initially pondered if we would…Oct 7, 2020Oct 7, 2020
How to be effective with your team after closing the deal, in SlackAt TechCo, you are a customer success rep, and your job is to keep the customer happy, well adopted, and sell more when the opportunity…Aug 2, 2020Aug 2, 2020
Slack Groups — Add Experts QuicSlack API Groups are awesome! How often have you wanted to quickly add a Product or Success team to a channel, the group you rely on to…Aug 2, 2020Aug 2, 2020
How to be Effective with your Team in Slack — Managing Leads & Prospects EditionThere are definitely good ways and bad ways to manage customers and prospects in Slack. Working on a customer as a team can be really…Jul 17, 2020Jul 17, 2020
Slack Tips & Tricks Series — How to add people to a DMI know that you’ve seen this problem. You’re in a DM with a couple of other people. You want to add just one more person for their input…Jun 14, 2020Jun 14, 2020
